FRESH WISDOM LLC
We promise 100% satisfaction
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Fresh Wisdom LLC for inspection before a determination can be made as to the state of the product.
HOW TO RETURN AN ITEM
- Contact Customer Support to request a return. You must make this request within 30 days of receiving the shipment.
- Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), account credit, or a refund.
- Once the topic is selected, you will be asked to select the product that you want to return.
- Use the Upload File button to proactively provide digital images of damaged or defective products.
